Optimizing Telecom Permitting
Increasing Revenue Opportunities Through User Experience Design and Process Automation
TRANSFORMING PROCESS
The Design
- A modernized enterprise application design built for users and driven by process automation with a process engine.
- Guided, standard workflow to create efficiency and lower new team member training time.
- Permit due date settings to prevent risks to project timelines.
CLIENT IMPACT
Concrete Results
Increased Revenue Opportunities
86%
High user adoption rate of 86% within first the first two weeks or deployment.
3 → 1
Reduced team training time effort from 3 weeks down to only 1 week
58%
Reduced construction lag time on average by 58% compared to previous year.
193
By creating a standardized, repeatable process, over 193 permits have been tracked and are growing each day.
4.2 days
Increased efficiency for all permitting tasks drops average permitting time by 4.2 days.
Business Case Overview
BP3 partnered with a national telecom cable provider with over 26 million customers in the United States. After a series of acquisitions, they were faced with the challenges of scaling, process standardization and transparency within their construction operations across their organization. More specifically, their "Construction Management" process.
The organization was in need of transformational changes to their overall "Construction Management" process in order to to achieve their goals of obtaining standard process, scalability and transparency, starting with the "Construction Permitting" subprocess.
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TRANSFORMING PROCESS
Our Solution
Starting with collaborative research, we landed on utilization of a process engine to power a new user experience, transforming productivity.
